2023 Volunteer Satisfaction Survey Results
We asked, you answered, we LISTENED!
Thank you to all who helped us with the Volunteer Satisfaction Survey for 2023 Volunteers. Your voice matters! To create the best experience for guests, we need to create a great experience for our volunteers. See this year’s results below!
We asked, you answered, we LISTENED!
Thank you to all who helped us with the Volunteer Satisfaction Survey for 2023 Volunteers. Your voice matters! To create the best experience for guests, we need to create a great experience for our volunteers. See this year’s results below!
Our volunteers told us…
This year’s survey showed that most of our volunteers feel they are valued, supported and making an impact.
Additional Highlights:
WE HEAR YOU!
You also gave us valuable feedback on how we can improve in areas like safety and communication.
Policies and procedures
Safety is important to us, and while 87% of you said ONT upholds safety and hazard precautions, several of you mentioned you’d like to see more training.
ONT will continue to improve communication between staff and volunteers
This week, a new Office Operations Manager starts and she will lead our efforts to develop appropriate safety training, policies and procedures.
Guest relations
Some of you also said we could do equip you with tools to help our guests:
Communication:
Change Management
By now, you all know that the Seacoast Regional Food Hub is going to expand our impact across the region, and we will need volunteer support to make that happen.
The Salisbury market is aiming for a June opening, and we will let you know as soon as those shifts are available. A reminder – the Amesbury market at the Jardis-Taylor Center (JTC) is not going anywhere. We will close the JTC for a short time this summer for renovations, and by the end of the summer we hope to have TWO markets!
We’ve been through transitions before, and on the survey, you told us that you appreciated our approach, and most of you are open to supporting us through this transition.
Nearly 3 in 4 respondents said they would be open to shifts at the Food Hub. But many of you also said you want more information.
How can you learn more?
This year’s survey showed that most of our volunteers feel they are valued, supported and making an impact.
- Feel like a valued member of the ONT community
- 2023: 93% agree/strongly agree (0% disagreed)
- Feel truly helping to fulfill the mission of ONT to provide for the whole person with nourishing food, kindness, and dignity
- 2023: 100 % agree/strongly agree (0% disagreed)
- 2022: 95%
- Have adequate resources to perform duties
- 2023: 98% agree/strongly agree
- 2022: 90%
- Feel welcomed by other volunteers
- 2023: 95% agree/strongly agree
- 2022: 90%
- Feel welcomed by ONT staff
- 2023: 98% agree/strongly agree
- 2022: 89%
Additional Highlights:
- All but one would recommend volunteer at ONT to a friend
- 39% were maybe interested in a leadership role or committee -if you’d like more information, please email [email protected] or call Leanne at 978-388-1907 x 23!
WE HEAR YOU!
You also gave us valuable feedback on how we can improve in areas like safety and communication.
Policies and procedures
Safety is important to us, and while 87% of you said ONT upholds safety and hazard precautions, several of you mentioned you’d like to see more training.
ONT will continue to improve communication between staff and volunteers
This week, a new Office Operations Manager starts and she will lead our efforts to develop appropriate safety training, policies and procedures.
Guest relations
Some of you also said we could do equip you with tools to help our guests:
- 83% feel equipped to answer questions (17% neutral, 2.4% disagree)
- 78 % can address social/emotional needs (20% neutral, 1% disagree)
Communication:
- 86% feel weekly email is most efficient for communication, texting is second at 45%
- 95% agree or strongly agree about being comfortable with the level of communication for shift openings 88% found the weekly email useful, but only 64% found Volunteer Hub useful
Change Management
By now, you all know that the Seacoast Regional Food Hub is going to expand our impact across the region, and we will need volunteer support to make that happen.
The Salisbury market is aiming for a June opening, and we will let you know as soon as those shifts are available. A reminder – the Amesbury market at the Jardis-Taylor Center (JTC) is not going anywhere. We will close the JTC for a short time this summer for renovations, and by the end of the summer we hope to have TWO markets!
We’ve been through transitions before, and on the survey, you told us that you appreciated our approach, and most of you are open to supporting us through this transition.
Nearly 3 in 4 respondents said they would be open to shifts at the Food Hub. But many of you also said you want more information.
How can you learn more?
- Watch our 3-minute video about the Hub here.
- Visit ourneighborstable.org/food hub.
- Come to Volapalooza April 30th at 5pm and see the Hub for yourself!